What is your cancellation or rescheduling policy?
We kindly ask for at least 24 hours' notice for cancellations or rescheduling. No-shows or last-minute cancellations may be subject to a fee.

Do you offer gift cards or facial packages?
Yes! Gift cards and service packages are available for purchase. You can buy them through our website or in-person at the salon.

Do you sell skincare products?
Yes! We carry professional skincare products, including Face Reality and other trusted brands, which can be purchased in-person or recommended for at-home care.

How do I know which facial is right for me?
If you’re unsure, we recommend booking the Esthetician’s Choice Facial. You can also leave a note in your booking that you’d like a skin consultation first. Once you arrive, we’ll assess your skin together, recommend the right facial, and adjust pricing or treatments as needed.

Do you offer consultations before starting acne treatments?
Yes. Consultations are available as part of your first appointment or can be booked separately. We’ll assess your skin and walk you through product recommendations, treatment options, and pricing.

What is the Face Reality Certified Acne Bootcamp?
Our Acne Bootcamp is a personalized program using Face Reality products and protocols. It combines in-office treatments with a custom home care routine to clear acne effectively. We’ll walk you through everything during your first appointment.

Are your products safe for sensitive skin or during pregnancy?
Many of our products and treatments are safe for sensitive skin and pregnancy, but we always recommend checking with your healthcare provider. Let us know in advance so we can tailor your treatment accordingly.

How long do results take for acne treatments or facials?
Everyone’s skin is different. Some clients notice improvement after one session, while others may need multiple treatments. We’ll discuss realistic timelines during your consultation.

What should I do before my facial appointment?

• Avoid exfoliating or using retinol products 48 hours prior.

• Arrive with clean skin if possible.

• Let us know about any active medications or skin concerns beforehand.

What is the aftercare for my facial?

• Avoid sun exposure and heavy makeup for 24–48 hours.

• Follow any home care product instructions given by your esthetician.

• Stay hydrated and avoid touching your face.

How do I prepare for laser hair removal?

• Shave the area 24 hours before your appointment.

• Avoid waxing, tweezing, or sun exposure leading up to your treatment.

• Do not apply lotions, oils, or deodorant to the area on the day of service.

What is the aftercare for laser hair removal?

• Avoid sun exposure, hot showers, and exfoliating for 24–48 hours.

• Use soothing products like aloe vera as needed.

• Expect mild redness or swelling — this is normal.

How do I prepare for brow lamination, lash lamination, or tint services?

• Arrive with clean brows or lashes (no makeup or oils).

• Avoid using strong skincare products near the area for 48 hours before.

What is the aftercare for brow and lash services?

• Keep the area dry for at least 24–48 hours.

• Avoid steam, saunas, and heavy eye makeup.

• Use recommended conditioning serums if advised.

ADDITIONAL TREATMENTS (Chemical Peels, Microcurrent, Procell Microchanneling, Lymphatic Drainage)

Pre-care:

• Skip retinoids/AHA/BHA for 48–72 hours prior.

• Arrive with clean skin.

Aftercare:

• Gentle cleansing, moisturizing, and minimum SPF 30.

• No exfoliants, saunas, heavy sweating, or strong treatments for 48–72 hours post-treatment.